Course Overview
80545: Customer Service in Microsoft Dynamics CRM 2013 Course Overview
This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.
80545: Customer Service in Microsoft Dynamics CRM 2013 Course Key Features
100% Money Back Guarantee- Official courseware + exam voucher included
- Live online + classroom format options
- Hands-on labs and real-world case studies
- Simulation tests at the end of training
- Up-to-date curriculum aligned to the latest exam version
- Includes 5 mock exams, 150 questions each
- 24×7 learner assistance and support
- 30-day re-attendance guarantee
Skills Covered
- Risk management & governance
- Identity and access management
- Security architecture & engineering
- Communication and network security
- Asset security
- Security assessment & testing
- Security operations
- Software development security
