What we collect
- Contact details you give us in forms — name, email, phone, country, course interest.
- Booking details for enrolled learners — batch chosen, payment status, attendance, exam result (if shared).
- Site usage — pages visited, referrer, device type, broad geographic region (city-level, not GPS).
- Communication history — emails, WhatsApp messages, and call notes between you and our advisors.
Why we collect it
- To answer your enquiries and recommend the right training.
- To deliver the course you've enrolled in and the related learner support.
- To send you batch reminders, exam-prep tips, and (only if you've opted in) news about new courses.
- To make the Site better — analysing usage in aggregate.
How we protect it
All data is stored on encrypted databases hosted in the EU/India regions. Access is limited to staff who need it for their role. Payment information is processed by our payment partners (Stripe, Razorpay, PayPal) — we do not store full card details on our servers.
Who we share with
We never sell your data. We share strictly what's needed with:
- Our certifying partners (PMI, AXELOS, EC-Council, etc.) when you take their exam through us.
- Our payment processors for the transactions you authorise.
- Our CRM and analytics tools (Zoho, Google Analytics) under standard data-processing agreements.
- Legal authorities only when compelled by valid legal process.
Your rights
You can request a copy of the data we hold on you, ask us to correct it, or ask us to delete it (subject to legal retention obligations like financial records). Email us via the contact details in the footer to exercise any of these rights — we respond within 30 days.
Cookies
We use essential cookies to make the Site work and analytics cookies to understand usage. You can disable non-essential cookies via your browser; the Site will continue to work normally.
Changes
We may update this policy from time to time. Material changes will be highlighted at the top of this page with a new "Last updated" date.