Microsoft Authorized

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service

15,19,20,22

Microsoft authorized training partner
Live online + classroom batches every week
Includes official courseware and exam voucher
Hands-on labs and full-length mock exams
30-day re-attendance guarantee + advisor support

Group Enrollment with Friends or Colleagues | Get a quote

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service training context photo

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Official Training Partner

Microsoft

Course Overview

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service Course Overview

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service course provides students with the tools to customize Dynamics 365 implementation for Sales and Service. The focus is on the using and understanding how the platform tools that are provided can be leveraged to create custom objects, modify the user interface, automate tasks, and other specific customization.

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service course helps prepare you for exam MB2-716.

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 30 Jun

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Hours: --
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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

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Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 30 Jun 2026, Weekday Class
- • 21 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
Enroll Now
Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 30 Jun 2026, Classroom Batch (Dubai)
- • 21 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
Enroll Now
Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
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Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Before attending this course, students must have:

A working knowledge of how to use Microsoft Dynamics CRM 2013 and/or 2015
Because this training material focuses on customizing database entities, attributes, relationships, and mappings, it is recommended that individuals have a basic understanding of Microsoft SQL Server and relational database functionality
It is recommended, but not required, that individuals have completed Microsoft Dynamics CRM 2013 applications training

Course modules

Click any module to expand the key topics covered.

Module 01 — Introduction & Foundations

Course overview, key terminology, and the foundational concepts every subsequent module builds on.

Key topics

Domain overview
Core terminology
Industry context
Career pathways

Module 02 — Core Frameworks & Standards

The governing frameworks, methodologies, and industry standards that define professional practice.

Key topics

Major frameworks
Industry standards
Compliance landscape
Best-practice checklists

Module 03 — Tooling & Hands-on Labs

The tools, platforms, and lab environments you'll use during and after the course.

Key topics

Tool overview
Lab environment setup
Common workflows
Troubleshooting basics

Module 04 — Real-world Application

Case studies, real client scenarios, and pattern recognition for the situations you'll actually face.

Key topics

Case studies
Client scenarios
Pattern recognition
Decision frameworks

Module 05 — Assessment & Quality

How professionals in this domain assess, validate, and report on the quality of their work.

Key topics

Assessment techniques
Quality control
Reporting standards
Stakeholder updates

Module 06 — Exam Preparation & Beyond

Targeted exam-prep, mock tests, and the post-certification roadmap for career advancement.

Key topics

Exam patterns + tips
Full-length mock exams
Post-cert career paths
Continuing professional development

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

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81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service?

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81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service

81059: Customization in Microsoft Dynamics 365 for Sales and Customer Service Course Overview