Microsoft Authorized

81066: Introduction to Microsoft Dynamics 365

15,19,22

Microsoft authorized training partner
Live online + classroom batches every week
Includes official courseware and exam voucher
Hands-on labs and full-length mock exams
30-day re-attendance guarantee + advisor support

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Course Overview

81066: Introduction to Microsoft Dynamics 365 Course Overview

This course provides insight on the components within the Customer Service module to put customer service at the forefront of an organization’s intelligent customer engagement strategy.

Introduction to Microsoft Dynamics 365 (CRM) course provides information on the basic concepts of Microsoft Dynamics 365. It discusses some of the terms, concepts and many of the components that make up the Microsoft Dynamics 365 system. In addition, it provides an overview of information about application navigation, setting up accounts, contacts and activities, using the sales, customer service, and marketing processes within Microsoft Dynamics 365.

This course helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Customer Service.
This course helps prepare you for assessment Microsoft Dynamics 365 Enterprise for Sales.
This course helps prepare you for exam MB2-717.

81066: Introduction to Microsoft Dynamics 365 Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 7 Jul

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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

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Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 7 Jul 2026, Weekday Class
- • 28 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
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Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 7 Jul 2026, Classroom Batch (Dubai)
- • 28 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
Enroll Now
Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
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Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Full-time experience: accrued monthly. A minimum of 35 hours per week for four weeks = one month of work experience.

Part-time experience: 20–34 hours per week. 1040 hours = 6 months of full-time equivalent; 2080 hours = 12 months.

Internships: paid or unpaid, with letterhead documentation, count toward the experience requirement.

Course modules

Click any module to expand the key topics covered.

Module 01 — Introduction & Foundations

Course overview, key terminology, and the foundational concepts every subsequent module builds on.

Key topics

Domain overview
Core terminology
Industry context
Career pathways

Module 02 — Core Frameworks & Standards

The governing frameworks, methodologies, and industry standards that define professional practice.

Key topics

Major frameworks
Industry standards
Compliance landscape
Best-practice checklists

Module 03 — Tooling & Hands-on Labs

The tools, platforms, and lab environments you'll use during and after the course.

Key topics

Tool overview
Lab environment setup
Common workflows
Troubleshooting basics

Module 04 — Real-world Application

Case studies, real client scenarios, and pattern recognition for the situations you'll actually face.

Key topics

Case studies
Client scenarios
Pattern recognition
Decision frameworks

Module 05 — Assessment & Quality

How professionals in this domain assess, validate, and report on the quality of their work.

Key topics

Assessment techniques
Quality control
Reporting standards
Stakeholder updates

Module 06 — Exam Preparation & Beyond

Targeted exam-prep, mock tests, and the post-certification roadmap for career advancement.

Key topics

Exam patterns + tips
Full-length mock exams
Post-cert career paths
Continuing professional development

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

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81066: Introduction to Microsoft Dynamics 365?

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81066: Introduction to Microsoft Dynamics 365

81066: Introduction to Microsoft Dynamics 365 Course Overview