Course Overview
CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Course Overview
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact.
Student will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately.
CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Course Key Features
100% Money Back Guarantee- Official courseware + exam voucher included
- Live online + classroom format options
- Hands-on labs and real-world case studies
- Simulation tests at the end of training
- Up-to-date curriculum aligned to the latest exam version
- Includes 5 mock exams, 150 questions each
- 24×7 learner assistance and support
- 30-day re-attendance guarantee
Skills Covered
- Risk management & governance
- Identity and access management
- Security architecture & engineering
- Communication and network security
- Asset security
- Security assessment & testing
- Security operations
- Software development security
