Course Overview
Microsoft Dynamics 365 for Customer Service Course Overview
Individuals wishing to obtain a certification on Microsoft Dynamics 365 for Customer Service should take this exam. The certification demonstrates a foundational understanding of the application functionality. The exam is appropriate for those who are new to CRM but have a background in the business process as well as Microsoft Office.
Automation of business processes have significantly contributed in gaining the absolute customer satisfaction. Thanks to Microsoft Dynamics 365 for Customer Service, which has been a key player in assisting organizations to manage their clientele with the world-class experience.
You can become a Certified Microsoft Dynamics 365 for Customer Service Administrator by enrolling to the course with Live Learnfly. Our course curriculum provides you the hands-on excellence in promptly resolving the customer queries and deepens your understanding to manage multiple correspondence at once. The course will also enhance your knowledge and management skills which is required in autonomously handling a large customer database.
Microsoft Dynamics 365 for Customer Service Certification will also facilitate you in comprehending the key terminologies, functionalities and applications associated with the framework. Organizations have sole motto to provide world-class experience to their clientele, therefore, it is advised to all the willing IT professionals to gain the expertise in managing Microsoft Dynamics 365 for Customer Service.
Microsoft Dynamics 365 for Customer Service Course Key Features
100% Money Back Guarantee- Official courseware + exam voucher included
- Live online + classroom format options
- Hands-on labs and real-world case studies
- Simulation tests at the end of training
- Up-to-date curriculum aligned to the latest exam version
- Includes 5 mock exams, 150 questions each
- 24×7 learner assistance and support
- 30-day re-attendance guarantee
Skills Covered
- Risk management & governance
- Identity and access management
- Security architecture & engineering
- Communication and network security
- Asset security
- Security assessment & testing
- Security operations
- Software development security
