SAP Authorized

SAP Service Cloud

15,19,22

SAP authorized training partner
Live online + classroom batches every week
Includes official courseware and exam voucher
Hands-on labs and full-length mock exams
30-day re-attendance guarantee + advisor support

Group Enrollment with Friends or Colleagues | Get a quote

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4,371 Ratings

11.4K

Learners

Official Training Partner

Course Overview

SAP Service Cloud Course Overview

This course will prepare you to:
   -This course will prepare you to:
   -Translate customer business needs to best practice business scenarios in SAP Service Cloud
   -Set up and configure the solution to manage SAP Service Cloud business processes
   -Describe the integration scenarios available with SAP Service Cloud
   -Demonstrate SAP Service Cloud reporting capabilities
   -Describe integration scenarios of SAP Service Cloud with SAP Commerce Cloud
   -Explain the different communication channels that are supported in SAP Service Cloud
   -Explain and set up Service Levels, Categories and Work Distributions
   -Understand knowledge base functionality in Service Tickets
   -Explain and set up Registered Products and Installed Bases
   -Explain and set up Warranty Management and maintenance plan in Tickets
   -Explain and maintain the role of Resource Scheduler & Time Recording in Tickets
   -Understand Service Contracts in SAP Service Cloud
   -Configure and Explain Visit planning in tickets
   -Explain Response templates and its determination in Tickets
   -Explain SAP Cloud for Customer Work Ticket integration with ERP

SAP Service Cloud Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 1 Jul

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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

Explore corporate plans

Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 1 Jul 2026, Weekday Class
- • 22 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
Enroll Now
Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 1 Jul 2026, Classroom Batch (Dubai)
- • 22 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
Enroll Now
Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
Contact Us

Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Essential:
-CRM/Service domain knowledge
Recommended:
-SAP Cloud for Customer functional experience

Course modules

Click any module to expand the key topics covered.

Module 01 — Cloud Fundamentals

Cloud delivery models (IaaS/PaaS/SaaS) and the deployment shapes you'll choose between.

Key topics

Cloud service models
Deployment models
Shared responsibility
Economics + TCO

Module 02 — Compute & Networking

Virtual machines, containers, serverless, plus the networking layer that connects them.

Key topics

Compute options
VPCs and subnets
Load balancing
DNS + CDN

Module 03 — Storage & Databases

Object, block, file storage; relational and NoSQL databases for cloud-native workloads.

Key topics

Object storage
Block + file storage
Managed RDBMS
NoSQL + caching

Module 04 — Identity, Security & Compliance

IAM, network security groups, encryption, and the compliance frameworks you'll certify against.

Key topics

IAM policies + roles
Encryption at rest + in transit
Network ACLs
Compliance frameworks

Module 05 — DevOps & Automation

Infrastructure as code, CI/CD pipelines, and automated environment provisioning.

Key topics

IaC tooling (Terraform, CloudFormation)
CI/CD pipelines
Configuration management
GitOps

Module 06 — Monitoring & Cost

Cloud-native monitoring, observability, and cost optimisation patterns.

Key topics

Metrics, logs, traces
Alerting + SRE concepts
Cost monitoring
FinOps fundamentals

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

Get in touch

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SAP Service Cloud?

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