Axelos Authorized

ITIL® Continual Service Improvement Lifecycle

15,19,20,21,22

Comprehensive first-level ITIL Intermediate training
Essential study course material to qualify your ITIL exam
Get trained through global ITIL experts giving you in-depth understanding of ITIL

View Training Options Talk to Advisor

Group Enrollment with Friends or Colleagues | Get a quote

Photo representing ITIL® Continual Service Improvement Lifecycle

4.5

2 Ratings

11.4K

Learners

Official Training Partner

Axelos

Course Overview

ITIL® Continual Service Improvement Lifecycle Course Overview

In this course candidates can learn about processes and concepts with the CSI phase of the Service Lifecycle. This course includes techniques and management within the CSI stage. This 3-4 day course can provide each student the foundation knowledge that can set their base to pass the ITIL Intermediate Continual Service Improvement Certification exam and also three credits towards ITIL Expert Certification.

Today this course is in demand so preparing for this exam can help you give a kick-start to your career.

Upon Completion of this Course, you will be proficient in the below mentioned:

CSI
Technology considerations
Principles & Processes of CSI
Organization for CSI
Execution of CSI
Methods and techniques of CSI
Challenges, critical success risks and factors

ITIL® Continual Service Improvement Lifecycle Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 20 Jun

Days: --
Hours: --
Minutes: --
Seconds: --

Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

Explore corporate plans

Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 20 Jun 2026, Weekday Class
- • 11 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
Enroll Now
Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 20 Jun 2026, Classroom Batch (Dubai)
- • 11 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
Enroll Now
Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
Contact Us

Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Candidates who are enrolling for this course must have some basic knowledge about ITIL V3 Foundation.

Course modules

Click any module to expand the key topics covered.

Module 01 — Project Management Framework

Project, program, and portfolio definitions, plus the role and authority of a project manager.

Key topics

Project lifecycle
Stakeholder identification
PMO structures
Organisational influences

Module 02 — Project Integration Management

Coordinating the work, the team, and the moving parts that make a project ship.

Key topics

Project charter
Project management plan
Direct + manage project work
Change control

Module 03 — Scope Management

Defining what's in, what's out, and how scope gets validated and controlled.

Key topics

Requirements gathering
WBS creation
Scope baseline
Scope verification and control

Module 04 — Schedule Management

Sequencing, estimating, and tracking the work so the timeline stays honest.

Key topics

Activity definition + sequencing
Critical path method
Resource levelling
Schedule compression

Module 05 — Cost & Quality Management

Planning, estimating, budgeting, and controlling costs alongside the quality bar.

Key topics

Cost estimation
Earned value management
Quality planning
Quality assurance + control

Module 06 — Resource & Communications

Building the team and keeping every stakeholder appropriately informed.

Key topics

Resource planning
Team development
Communications planning
Reporting + escalation

Module 07 — Risk & Procurement

Identifying, quantifying, and treating risks plus managing third-party contracts.

Key topics

Risk register + qualitative/quantitative analysis
Risk response planning
Procurement planning
Contract types

Module 08 — Stakeholder Engagement

Active engagement with sponsors, customers, and impacted stakeholders.

Key topics

Stakeholder analysis
Engagement strategies
Power/interest grid
Change management

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

Get in touch

Still have questions about
ITIL® Continual Service Improvement Lifecycle?

Tell us a bit about yourself — an advisor will reach out within one business hour with answers, schedules, and any group-pricing options.

1-hour response promise
Real humans, not chatbots
No-obligation consultation

Request More Information

What our learners say

After searching for so many online learning portals for Microsoft Windows 2012 I chose Learnfly. I can guarantee that no one can give you such superb training along with the live examples. I got good exposure there as the trainers were very patient and would go an extra mile to give you an in-depth knowledge of the entire subject.

— Susan Whittaker

At Learnfly you can get a never-before e-learning experience, I opted for Microsoft Windows 2012 online training. They compliment you with fresh content which is vast and comprehensible. The entire training session was great and knowledgeable. Without any doubt, I can say that training at Learnfly is worth your time, effort and money spent.

— Peter Maerky

Frequently asked questions

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

Online video lessons.
At the end of each module, quizzes are conducted for better understanding.
Mock tests are conducted.
Flexible training methods.
Work-based practical course activities.
Discussions as well as case studies.

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What is the exam format of ITIL® Continual Service Improvement Lifecycle course?

The exam format is as follows:

Multiple choice examination questions
Eight questions per paper
28 marks required to pass (out of 40 available) - 70%
90 minutes’ duration
Closed book

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

Related Programs

ITIL® Continual Service Improvement Lifecycle

ITIL® Continual Service Improvement Lifecycle Course Overview