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ITIL® Service Strategy Lifecycle

15,19,20,21,22

Axelos authorized training partner
Live online + classroom batches every week
Includes official courseware and exam voucher
Hands-on labs and full-length mock exams
30-day re-attendance guarantee + advisor support

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4.7

3 Ratings

11.4K

Learners

Official Training Partner

Axelos

Course Overview

ITIL® Service Strategy Lifecycle Course Overview

This course prepares the candidates for ITIL Intermediate Certificate: Service Strategy and it provides you with the knowledge that is required to formulate IT service strategy and also provide the vision moving in a forward direction for Service Management. Candidates who take certification of this course gets an ability to specialize in the Service Strategy stage of the ITIL Service Lifecycle.

This course covers the principles, processes, activities, and functions of the Service Strategy in the ITIL Service Lifecycle. This not only focuses on the value of IT services but also teaches you that how you can achieve alignment with business goals. Taking certification and training of this course can also help you prepare for the exam of ITIL Intermediate Certificate. One can learn a practical approach to the processes and functions required in an IT organization.

Along with Practical approach, it also teaches you the strategic approach that helps you manage the Service portfolio and the ITIL processes that is necessary to deliver value to your business.

Upon completion of this course, you will be proficient in the below mentioned:

Service Strategy
Principles & processes of Service Strategy
Roles and responsibilities within ITIL Service Strategy
Activities & functions related to Service Strategy Technology
Achieve operational excellence
Technology Considerations
Improvement and implementation of Service Strategy
Challenges, key performance indicators, critical success factors, risks within ITIL Service Strategy

ITIL® Service Strategy Lifecycle Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 20 Jun

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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

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Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 20 Jun 2026, Weekday Class
- • 11 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
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Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 20 Jun 2026, Classroom Batch (Dubai)
- • 11 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
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Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
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Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Candidates who are enrolling in this course must hold the ITIL Foundation Certificate.

Course modules

Click any module to expand the key topics covered.

Module 01 — Project Management Framework

Project, program, and portfolio definitions, plus the role and authority of a project manager.

Key topics

Project lifecycle
Stakeholder identification
PMO structures
Organisational influences

Module 02 — Project Integration Management

Coordinating the work, the team, and the moving parts that make a project ship.

Key topics

Project charter
Project management plan
Direct + manage project work
Change control

Module 03 — Scope Management

Defining what's in, what's out, and how scope gets validated and controlled.

Key topics

Requirements gathering
WBS creation
Scope baseline
Scope verification and control

Module 04 — Schedule Management

Sequencing, estimating, and tracking the work so the timeline stays honest.

Key topics

Activity definition + sequencing
Critical path method
Resource levelling
Schedule compression

Module 05 — Cost & Quality Management

Planning, estimating, budgeting, and controlling costs alongside the quality bar.

Key topics

Cost estimation
Earned value management
Quality planning
Quality assurance + control

Module 06 — Resource & Communications

Building the team and keeping every stakeholder appropriately informed.

Key topics

Resource planning
Team development
Communications planning
Reporting + escalation

Module 07 — Risk & Procurement

Identifying, quantifying, and treating risks plus managing third-party contracts.

Key topics

Risk register + qualitative/quantitative analysis
Risk response planning
Procurement planning
Contract types

Module 08 — Stakeholder Engagement

Active engagement with sponsors, customers, and impacted stakeholders.

Key topics

Stakeholder analysis
Engagement strategies
Power/interest grid
Change management

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

Get in touch

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ITIL® Service Strategy Lifecycle?

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What our learners say

I pursued ITIL Service Transition Lifecycle training at Learnfly Academy. The services and instructor assigned to me was worth the money spent. I am utmost satisfied with my training and certification. The instructor was the subject expert and provided personal assistance whenever I needed throughout my training.

— Sheesham Rana

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

— Varun Tandon

I got an opportunity to join ITIL training at Learnfly. My instructor was an excellent person, he took special effort to ensure that the subject matter is delivered effectively to the trainees. He was very interactive and was not just restricted to technical know-hows but also gave real-world examples. The entire course here was surely worth my time, effort and money.

— Amit Jauhari

Frequently asked questions

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

What is the exam format of ITIL® Service Strategy Exam course?

The exam format is as follows:

8 multiple choice questions
90 minutes
Pass mark: 70% or 28/40
Closed book?

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

Online video lessons.
At the end of each module, quizzes are conducted for better understanding.
Mock tests are conducted.
Flexible training methods.
Work-based practical course activities.
Discussions as well as case studies.

Related Programs

ITIL® Service Strategy Lifecycle

ITIL® Service Strategy Lifecycle Course Overview