Axelos Authorized

ITIL® Service Operations LifeCycle

15,19,20,21,22

Axelos authorized training partner
Live online + classroom batches every week
Includes official courseware and exam voucher
Hands-on labs and full-length mock exams
30-day re-attendance guarantee + advisor support

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Photo representing ITIL® Service Operations LifeCycle

4.5

2 Ratings

11.4K

Learners

Official Training Partner

Axelos

Course Overview

ITIL® Service Operations LifeCycle Course Overview

Candidates who are enrolling this course can get their hands-on all the concepts and policies can get immersed in service operations phase of the service lifecycle. This certification course can make students expertise in ITIL best practices and can place them successfully in best organizations.

The main process focus areas of this course include:

Event management
Incident management
Problem management
Request fulfillment
Access management

This course can provide you with critical knowledge and practical guidance on the service delivery and support within ITIL’s service lifecycle model.

ITIL® Service Operations LifeCycle Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 20 Jun

Days: --
Hours: --
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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

Explore corporate plans

Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 1 Jan 1970
- • 1 Jul 2024
View all schedules
25% Off
$1,499$1,999
Enroll Now
Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 1 Jan 1970
- • 11 Jul 2026, Classroom Batch
View all schedules
17% Off
$2,499$2,999
Enroll Now
Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
Contact Us

Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Candidates who are enrolling in this course must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Course modules

Click any module to expand the key topics covered.

Module 01 — Project Management Framework

Project, program, and portfolio definitions, plus the role and authority of a project manager.

Key topics

Project lifecycle
Stakeholder identification
PMO structures
Organisational influences

Module 02 — Project Integration Management

Coordinating the work, the team, and the moving parts that make a project ship.

Key topics

Project charter
Project management plan
Direct + manage project work
Change control

Module 03 — Scope Management

Defining what's in, what's out, and how scope gets validated and controlled.

Key topics

Requirements gathering
WBS creation
Scope baseline
Scope verification and control

Module 04 — Schedule Management

Sequencing, estimating, and tracking the work so the timeline stays honest.

Key topics

Activity definition + sequencing
Critical path method
Resource levelling
Schedule compression

Module 05 — Cost & Quality Management

Planning, estimating, budgeting, and controlling costs alongside the quality bar.

Key topics

Cost estimation
Earned value management
Quality planning
Quality assurance + control

Module 06 — Resource & Communications

Building the team and keeping every stakeholder appropriately informed.

Key topics

Resource planning
Team development
Communications planning
Reporting + escalation

Module 07 — Risk & Procurement

Identifying, quantifying, and treating risks plus managing third-party contracts.

Key topics

Risk register + qualitative/quantitative analysis
Risk response planning
Procurement planning
Contract types

Module 08 — Stakeholder Engagement

Active engagement with sponsors, customers, and impacted stakeholders.

Key topics

Stakeholder analysis
Engagement strategies
Power/interest grid
Change management

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

Upcoming batches

6 scheduled

Start date	Mode	Location	Schedule	Price	Enroll
Jan 1, 1970	Live Online	—	—	₹1,30,000	Enroll
Jul 1, 2024	Live Online	—	11:00 AM to 04:00 PM	₹1,30,000	Enroll
Aug 19, 2024	Live Online	—	09:00 AM to 02:00 PM	₹1,30,000	Enroll
Sep 7, 2024	Live Online	—	09:00 AM to 02:00 PM	₹1,30,000	Enroll
Oct 7, 2024	Live Online	—	10:30 AM to 03:30 PM	₹1,30,000	Enroll
Nov 2, 2024	Live Online	—	10:00 AM to 03:00 PM	₹1,30,000	Enroll

Jan 1, 1970
—
Live Online
₹1,30,000Enroll
Jul 1, 2024
11:00 AM to 04:00 PM
Live Online
₹1,30,000Enroll
Aug 19, 2024
09:00 AM to 02:00 PM
Live Online
₹1,30,000Enroll
Sep 7, 2024
09:00 AM to 02:00 PM
Live Online
₹1,30,000Enroll
Oct 7, 2024
10:30 AM to 03:30 PM
Live Online
₹1,30,000Enroll
Nov 2, 2024
10:00 AM to 03:00 PM
Live Online
₹1,30,000Enroll

Get in touch

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ITIL® Service Operations LifeCycle?

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What our learners say

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— Claire Stephens

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— Shikha Malhotra

Frequently asked questions

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

Online video lessons.
At the end of each module, quizzes are conducted for better understanding.
Mock tests are conducted.
Flexible training methods.
Work-based practical course activities.
Discussions as well as case studies.

What are the objectives of ITIL intermediate courses?

Know different sourcing strategies
Discuss the scope of service design
Prepare for the ITIL intermediate qualification exam
Key activities for design processes
Improve the quality of IT service provisioning
Evaluate service design processes
Extensive coverage of service design principles

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

What is the exam format of ITIL® Service Operation Exam course?

The exam format is as follows:

8 multiple choice questions
90 minutes
Pass mark: 70% or 28/40
Closed book

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ITIL® Service Operations LifeCycle

ITIL® Service Operations LifeCycle Course Overview