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ITIL® OSA Capability Stream

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Get trained through global ITIL experts giving you in-depth understanding of ITIL® OSA Capability Stream
Learn to proficiently develop and manage service offerings based on business requirements
Authorized course material to qualify your ITIL® OSA Capability Stream exam

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4.5

4 Ratings

11.4K

Learners

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Axelos

Course Overview

ITIL® OSA Capability Stream Course Overview

ITIL® Intermediate Operational Support and Analysis (OSA) module affirms to be a significant ITIL® qualification which comprises:

Focused planning of OSA processes,
Smooth implementation of OSA processes, and
Optimization of OSA processes.

ITIL® OSA Capability Stream course primarily put emphasis on operational-level process activities and supporting techniques & tactics. These approaches and activities implement the processes in a hands-on, practical learning environment. This course will enable students to use OSA practices in order to allow the IT operations and application management covering event, access, problem, request, incident, technical etc.

This course employs the best blend of learning techniques to bestow learners the most successful method which develop their ITIL understanding with respect to Service Agreements and Offerings and enable them to implement ITIL knowledge in real life.

The course is specially structured for a specific audience that includes Configuration Managers, Availability Managers, and IT Operations Managers.

Upon completion of this course, you will be proficient in the below mentioned:

Service Management and the principles, purposes and objectives of Service Operation.
Roles and responsibilities of Operational Support & Analysis in service provision.
Interactions between in-scope processes with other processes of Service Lifecycle.
Implying Operational Support and Analysis processes.
Approaches, activities and functions involved in the Operational Support and Analysis processes.
Computing Operational Support and Analysis performance.
Implementation and technology involved in Operational Support and Analysis.
Resolving the challenges, critical success factors, and risks pertaining Operational Support and Analysis.
How IT security supports Operational Support and Analysis.

ITIL® OSA Capability Stream Course Key Features

100% Money Back Guarantee

Official courseware + exam voucher included
Live online + classroom format options
Hands-on labs and real-world case studies
Simulation tests at the end of training
Up-to-date curriculum aligned to the latest exam version
Includes 5 mock exams, 150 questions each
24×7 learner assistance and support
30-day re-attendance guarantee

Skills Covered

Risk management & governance
Identity and access management
Security architecture & engineering
Communication and network security
Asset security
Security assessment & testing
Security operations
Software development security

Next Cohort Starts On 20 Jun

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Corporate Training

Enterprise training for teams — private cohorts, custom curriculum, L&D reporting.

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Benefits

Why this certification pays off

Certified professionals in this domain are in active demand across IT services, banking, and government. Click a designation to see the salary range and the companies hiring most actively for that role.

Designation

Annual Salary (USD)

Source: Glassdoor (indicative)

Hiring Companies

IBM
Vodafone
Cisco
Accenture
Deloitte
TCS

Source: Indeed

Training Options

Pick the format that fits your week

Three ways to take this course — all include official courseware, hands-on labs, and full certification support.

Preferred
Online Bootcamp
Live Instructor-Led
Live cohort over Zoom/Teams.
- Flexi Pass: reschedule within 90 days
- Live online classes recorded for later review
- Includes self-paced e-learning content
- 24×7 learner assistance and support
- Aligned to the latest exam version
Batch starting from
- • 20 Jun 2026, Weekday Class
- • 11 Jul 2026, Weekend Class
View all schedules
25% Off
$1,499$1,999
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Classroom Batch
In-Person Cohort
Full-day immersive training at our hubs.
- Eight hours daily, in-person delivery
- Available in Dubai, Delhi, Mumbai, London, Singapore
- Printed manuals + exam vouchers included
- Lunch, refreshments, hotel pickup at partner hubs
- Exam can be booked onsite at partner test centres
Batch starting from
- • 20 Jun 2026, Classroom Batch (Dubai)
- • 11 Jul 2026, Classroom Batch (Delhi)
View all schedules
17% Off
$2,499$2,999
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Corporate Training
Private Team Cohort
Upskill or reskill your team — on-site, online, or hybrid.
- Blended delivery — self-paced + live + on-site
- Custom curriculum tailored to your tech stack
- Enterprise-grade LMS integration (SCORM / xAPI)
- Dashboards for L&D leaders + per-team reporting
- NDA-friendly, procurement-ready
Pricing
Custom Quote
Volume discounts at any seat count.
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Curriculum

Course Curriculum

Eligibility, prerequisites, and a module-by-module breakdown of what you'll cover.

Eligibility

Designed for working professionals with foundational experience in the discipline. A post-secondary degree in computer science, IT, business, or related fields may substitute for up to one year of experience. Part-time work, internships, or relevant certifications can also count toward the requirement.

Pre-requisites

Candidates who are enrolling in this course must hold the ITIL V3 Foundation certification.

Course modules

Click any module to expand the key topics covered.

Module 01 — Project Management Framework

Project, program, and portfolio definitions, plus the role and authority of a project manager.

Key topics

Project lifecycle
Stakeholder identification
PMO structures
Organisational influences

Module 02 — Project Integration Management

Coordinating the work, the team, and the moving parts that make a project ship.

Key topics

Project charter
Project management plan
Direct + manage project work
Change control

Module 03 — Scope Management

Defining what's in, what's out, and how scope gets validated and controlled.

Key topics

Requirements gathering
WBS creation
Scope baseline
Scope verification and control

Module 04 — Schedule Management

Sequencing, estimating, and tracking the work so the timeline stays honest.

Key topics

Activity definition + sequencing
Critical path method
Resource levelling
Schedule compression

Module 05 — Cost & Quality Management

Planning, estimating, budgeting, and controlling costs alongside the quality bar.

Key topics

Cost estimation
Earned value management
Quality planning
Quality assurance + control

Module 06 — Resource & Communications

Building the team and keeping every stakeholder appropriately informed.

Key topics

Resource planning
Team development
Communications planning
Reporting + escalation

Module 07 — Risk & Procurement

Identifying, quantifying, and treating risks plus managing third-party contracts.

Key topics

Risk register + qualitative/quantitative analysis
Risk response planning
Procurement planning
Contract types

Module 08 — Stakeholder Engagement

Active engagement with sponsors, customers, and impacted stakeholders.

Key topics

Stakeholder analysis
Engagement strategies
Power/interest grid
Change management

Exam & Certification

How the official exam works

After course completion, your training advisor helps you schedule the official certification exam — booking the test centre, sending practice mock exams, and supplying the exam voucher at partner pricing where applicable. Pass on first attempt and you'll receive both the official vendor certificate and your SkillCertified completion certificate.

Exam duration
3–6 hours
Questions
100–150
Passing score
70%+
Validity
3 years

Sample SkillCertified Certificate of Course Completion

Sample SkillCertified certificate of completion

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ITIL® OSA Capability Stream?

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What our learners say

I am extremely impressed with my ITIL Service Strategy Lifecycle training that I had with Learnfly Academy. When I registered myself, since then I was a fan of their professional services and as expected, everything was very structured and condensed. The trainers helped me understand the concepts and techniques. I had a good experience. I will definitely give it a five star and recommend to people.

— Christian Reyes

ITIL Service Strategy Lifecycle training at Learnfly Academy has given me ample exposure to the field. The instructors were extremely knowledgeable and provided conceptual understanding for core concepts and technology. They supported me throughout the training and certification exam. I would surely recommend Learnfly academy to everyone.

— Tonya Harris

I opted for ITIL Service Strategy Lifecycle training at Learnfly Academy. It proved to be one of the best decisions of my professional life. The instructor assigned to me was extremely thorough in every topic and gave me personal assistance even after the training hours. He entertained even the trivial queries of mine with utmost professionalism.

— Mona Siddiqui

I just completed my college and was looking for something good and professional for my guidance. On Google searches, I found this institution Learnfly. In the beginning, I was very confused that whether I should join this academy or not. But later I took training for ITIL certification program. The training that they provided was beyond my expectation. I have taken training previously but I have to say this was so far my best experience.

— Varun Tandon

Frequently asked questions

What can you learn in ITIL intermediate courses?

Different scopes and purpose of service operations that add value to the business.
Different roles, challenges, and risks associated with service operations.
Service operations and interaction of activities in lifecycle stages.
The way it is organized and different roles and responsibilities.
Introduction of technology and implementation considerations.

Who is the target audience for ITIL intermediate courses?

Chief Information Officers
Chief Technology Officers (CTOs)
Managers
Supervisory Staff
Team Leaders
Service Designer
IT Architects
IT Planners
IT Consultants
IT Audit Managers
IT Security Managers

What is the exam format of ITIL® OSA Capability Stream course?

The exam format is as follows:

8 multiple choice questions
90 minutes
Pass mark: 70% or 28/40
Closed book?

What’s included in Learnfly’s ITIL intermediate courses?

At Learnfly, we focus to offer an engaging and interactive learning experience for our students to help them clear the certification exams of their choice. Our training includes:

Online video lessons.
At the end of each module, quizzes are conducted for better understanding.
Mock tests are conducted.
Flexible training methods.
Work-based practical course activities.
Discussions as well as case studies.

What are the course objectives of ITIL® OSA Capability Stream certification training?

ITIL® OSA Capability Stream certification training gives a comprehensive management-level overview of Continual service improvement including all its related activities.

Be prepared for the ITIL Operational support and analysis examination

Related Programs

ITIL® OSA Capability Stream

ITIL® OSA Capability Stream Course Overview